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Reservation Policy

RESERVATION POLICY FOR ALL RESERVATIONS AND RATES

Should you wish to book your stay with us, you can do so by clicking „BOOK NOW“ button on our website or by contacting our Reservations Team (e-mail: reservations@importanneresort.com, telephone number: +385 20 440 100).

General terms & conditions:

  • Valid credit card is required as your reservation guarantee.
  • The reservation will be held until 24:00, on arrival date.
  • In case of late arrival, please inform our Reservations Office or our Front Desk by phone: +385 20 440 100.
  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 11:00 on departure day.
  • The final accounts settlement is due at check-out.
  • Please note that children aged 12 and older are charged the adult rate. Please include them in the number of adults.
  • Children up to age of 2 (1,99 years) stay for free.
  • Baby cot is available in all room types free of charge. Please request one at time of booking.
  • Extra beds are available in selected room types. Please request one at time of booking.
  • Pets are not allowed.
  • Parking is free of charge for all hotel guests (subject to availability).
  • All rates include breakfast.
  • All rates include VAT (13%).
  • City tax is not included in the price of accommodation and is due at check-out.

SALES & CANCELLATION POLICY FOR NON-REFUNDABLE RATES:

  • Prepayment of 100,00% is required for this booking. Your credit card will be charged immediately after the reservation is completed.
  • The reservation will be held until 24:00, on arrival date.
  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 11:00 on departure day.
  • The non-refundable reservations cannot be modified or cancelled without charge.
  • In case of cancellation 365-0 days before arrival , we charge a cancellation fee of 100.00% of the reservation value.
  • Should you wish to cancel your reservation please do so by contacting our Reservations team (e-mail: reservations@importanneresort.com, telephone number: +385 20 440 100)
  • In case of no show, we will apply a cancellation fee of 100,00 % of the reservation value.
  • In case of early departure, the cost of all remaining nights will be charged.
  • Should you wish to extend your stay after checking in, the best available rate will be applied.

SALES & CANCELLATION POLICY FOR REGULAR RATES:

  • Valid credit card is required as your reservation guarantee.
  • The reservation will be held until 24:00, on arrival date.
  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 11:00 on departure day.
  • The final accounts settlement is due at check-out.
  • Payment at check-out can be done with credit card, bank card or in cash (in HRK, exchange rate applicable on the day of payment).
  • Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to cancellation policy.
  • The reservation can be cancelled online no less than 6 days prior to arrival.
  • In case of no show, we will apply a cancellation fee of 1 overnight per person in selected accommodation.
  • In case of cancellation 6-0 days before arrival, we will charge a cancellation fee of 1 overnight per person in selected accommodation.
  • In case of early departure, the full cost of all remaining nights will be charged.
  • Should you wish to extend your stay after checking in, the best available rate will be applied.

Please do not hesitate to contact our Reservations office at the following e-mail address: reservations@importanneresort.com for any additional information.

The hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

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